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Order Processing Time:
1.1. Our standard order processing time is 1-7 business days from the date of purchase, excluding weekends and holidays.
1.2. During peak seasons or promotional periods, processing times may be slightly longer. We will communicate any delays on our website or through email notifications.

Order Cut-off Time:
2.1. To ensure the timely processing of your order, please note that the order cut-off time is 8 PM Eastern Standard Time (EST).
2.2. Orders placed after the cut-off time will be processed on the following business day.

Order Cancellation and Modification:
3.1. If you need to cancel or modify a recently placed order, you may do so within 30 minutes of placing the order.
3.2. After the 30-minute window has passed, we cannot guarantee that cancellations or modifications can be accommodated as the order may already be processed or shipped.
3.3. To request a cancellation or modification, please contact us at immediately and provide your order details. We will do our best to assist you.

Shipping Methods and Carriers:
4.1. We offer various shipping methods for domestic orders, depending on the destination and weight of the package.
4.2. The available shipping options will be displayed during the checkout process, and you can select the preferred method that suits your needs.
4.3. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders.

Shipping Time:
5.1. Once your order has been processed and shipped, the estimated shipping time will depend on the selected shipping method and the destination.
5.2. Domestic orders typically arrive within 1-7 business days after shipment.

Shipment Tracking:
6.1. For most orders, we provide a tracking number that allows you to monitor the progress of your shipment.
6.2. You will receive the tracking number via email once your order has been shipped.
6.3. Please note that tracking information may take up to 24-48 hours to become available after receiving the tracking number.

Shipping Costs:
7.1. Shipping costs are calculated based on the weight of the package, the destination, and the selected shipping method.
7.2. In any case that you would need to check how much the shipping fee is for your order, please reach out to us at to get a freight quote. 

Order Changes and Modifications:
8.1. Once an order has been placed, changes or modifications to the shipping address or other details may not be possible.
8.2. If you need to make any changes to your order, please contact us at as soon as possible. We will do our best to assist you.

Undeliverable Packages:
9.1. In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs incurred for re-delivery or package retrieval.
9.2. If a package is returned to us as undeliverable and the customer chooses not to proceed with re-delivery, a refund may be issued for the products purchased, excluding the original shipping fees and any return shipping costs incurred.

Order Tracking and Support:
10.1. If you have any questions or need assistance regarding the shipping of your order, please contact our customer support team at
10.2. For order-related inquiries, please include your order number in your communication for faster assistance.

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